Policy
Privacy Policy
Privacy Policy
Last Updated: August 19, 2026
INNODIGYM (“INNODIGYM,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or use our website, purchase our products, use the INNODIGYM App, contact us, or otherwise interact with our services (collectively, the “Services”).
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect different types of information depending on how you interact with our Services.
1.1 Information You Provide to Us
We may collect personal information that you voluntarily provide to us, including:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Account information
- Order and purchase information
- Payment and transaction information
- Information provided when contacting customer service
- Product reviews, feedback, questions, or other communications
- Information you provide when participating in promotions, surveys, or marketing activities
When you create or use an INNODIGYM App account, we may also collect information necessary to create and manage your account, such as your name, email address, and account credentials.
We do not generally store complete payment card numbers on our own systems. Payment information may be processed directly by our third-party payment processors in accordance with their own privacy policies and security practices.
1.2 Information Collected Automatically
When you visit our Website or use our Services, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate geographic location
- Language preferences
- Pages visited
- Products viewed
- Links clicked
- Time spent on pages
- Referring websites or URLs
- Website interaction and browsing activity
- Device identifiers and similar technical information
We may use cookies, pixels, tags, SDKs, and similar technologies to collect this information.
1.3 Information Collected Through the INNODIGYM App
If you use the INNODIGYM App, we may collect information relating to your use of the App and connected fitness products, including:
- Account information
- Device and App information
- Workout and exercise activity
- Workout performance information
- Training history
- Machine usage information
- App interaction and technical information
Some information generated through your use of our fitness products or App may relate to your exercise or physical activity. We use such information primarily to provide, maintain, improve, and personalize our Services.
Please do not provide medical information to us unless it is necessary for the specific service you are requesting.
2. How We Collect Information
We may collect information from the following sources:
- Directly from you
- From your use of our Website
- From your use of the INNODIGYM App
- From your purchases and transactions
- From communications with our customer service team
- From cookies and similar technologies
- From third-party service providers
- From advertising and analytics platforms
- From publicly available sources where permitted by law
3. How We Use Your Information
We may use personal information for the following purposes:
To Provide Our Services
We may use your information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Provide customer support
- Manage your account
- Provide access to the INNODIGYM App
- Provide product-related services
- Provide warranty and after-sales support
- Process returns, refunds, and exchanges
- Communicate with you about your orders and account
To Improve Our Products and Services
We may use information to:
- Understand how customers use our Website and products
- Analyze Website and App performance
- Improve product functionality
- Improve the user experience
- Develop new products and services
- Troubleshoot technical problems
- Conduct internal research and analytics
For Marketing and Advertising
Where permitted by applicable law, we may use your information to:
- Send promotional emails
- Inform you about products, services, and promotions
- Provide personalized marketing
- Measure the effectiveness of advertising campaigns
- Show relevant advertisements on third-party platforms
- Analyze customer and Website behavior
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing communications.
4. Cookies and Similar Technologies
We use cookies and similar technologies to operate, secure, analyze, and improve our Website.
These technologies may be used for purposes including:
- Keeping products in your shopping cart
- Remembering your preferences
- Understanding Website traffic
- Measuring Website performance
- Understanding how visitors interact with our Website
- Improving our Services
- Measuring advertising performance
- Providing relevant advertisements
We may use analytics and advertising technologies provided by third parties, including services such as Google and Meta, where applicable.
You can manage certain cookie preferences through your browser settings and, where available, our cookie consent tools.
Please note that disabling certain cookies may affect the functionality of our Website.
5. How We Share Your Information
We may disclose personal information to third parties when reasonably necessary to provide our Services, operate our business, or comply with applicable law.
These third parties may include:
Service Providers
We may share information with service providers that assist us with:
- Website hosting and operation
- Shopify and e-commerce services
- Payment processing
- Shipping and logistics
- Order fulfillment
- Customer service
- Email marketing
- Analytics
- Advertising
- Fraud prevention
- IT and technical support
- Data storage and security
These service providers are generally permitted to use personal information only as necessary to provide services to us.
Advertising and Analytics Partners
We may share certain information with advertising, analytics, and technology partners to help us understand Website usage, measure advertising performance, and provide or personalize advertising.
Depending on applicable law, certain disclosures for targeted advertising or cross-context behavioral advertising may be considered a “sale” or “sharing” of personal information.
Legal and Business Purposes
We may disclose information when reasonably necessary to:
- Comply with applicable laws or legal processes
- Respond to lawful requests from government authorities
- Protect our rights, property, or safety
- Prevent fraud or abuse
- Enforce our agreements
- Detect or investigate security incidents
- Complete a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction
6. Payment Information
Payments made through our Website may be processed by third-party payment providers.
Depending on your location and the payment method selected, your payment may be processed by Shopify Payments, PayPal, or other payment service providers available at checkout.
Payment providers may collect and process payment information according to their own privacy policies and terms.
We do not need to receive or store your complete payment card number in order to process your order.
7. International Data Transfers
INNODIGYM operates internationally, and some of our service providers may be located in countries other than the country where you live.
As a result, your personal information may be transferred to, stored in, or processed in countries outside the United States.
When we transfer personal information across borders, we take reasonable steps to protect the information in accordance with applicable privacy and data protection laws.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our Services
- Complete transactions
- Maintain customer and business records
- Provide warranty and after-sales support
- Resolve disputes
- Prevent fraud
- Comply with legal and regulatory obligations
- Enforce our agreements
The specific retention period depends on the type of information and the purpose for which it was collected.
When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
9. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
10. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These rights may include the right to:
- Know what personal information we collect and how we use it
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Request information about how your personal information is disclosed
- Opt out of certain marketing communications
- Opt out of certain forms of targeted advertising or sharing
- Limit certain uses of sensitive personal information where applicable
- Not be discriminated against for exercising applicable privacy rights
Not all rights apply to all individuals or in all circumstances. We may also need to verify your identity before completing certain requests.
11. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), where applicable.
These rights may include:
Right to Know
You may request information about:
- The categories of personal information we collect
- The categories of sources from which information is collected
- The purposes for collecting or using personal information
- The categories of third parties to whom personal information is disclosed
- The categories of personal information disclosed, sold, or shared
- Certain specific pieces of personal information we maintain about you
Right to Delete
You may request deletion of personal information we have collected from you, subject to certain legal exceptions.
Right to Correct
You may request correction of inaccurate personal information that we maintain about you.
Right to Opt Out
You may have the right to opt out of:
- The sale of personal information
- The sharing of personal information for certain targeted advertising purposes
Right to Limit
Where applicable, you may have the right to limit certain uses or disclosures of sensitive personal information.
Right to Non-Discrimination
We will not unlawfully discriminate against you for exercising privacy rights provided by applicable law.
For more information about California privacy rights, you may visit the California Attorney General's website.
12. How to Exercise Your Privacy Rights
To submit a privacy request, please contact us at:
Email: customerservice@innodigym.com
When submitting a request, please clearly state the nature of your request, such as:
- Privacy Request – Access
- Privacy Request – Delete
- Privacy Request – Correct
- Privacy Request – Opt Out
We may request additional information to verify your identity and protect your account and personal information.
We will process verified requests within the timeframe required by applicable law.
If you have an INNODIGYM account, we may use information associated with your account to help verify your request.
13. Marketing Communications
You may receive marketing communications from us if you have subscribed to our marketing communications, made a purchase, created an account, or otherwise provided your contact information where permitted by law.
You can unsubscribe from promotional emails at any time by:
- Clicking the “Unsubscribe” link in our marketing emails; or
- Contacting us at customerservice@innodigym.com.
Please note that even if you unsubscribe from marketing communications, we may still send you non-promotional communications relating to your orders, account, transactions, or important service updates.
14. Children's Privacy
Our Services are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13 without legally required parental consent.
If you believe that a child has provided personal information to us without appropriate consent, please contact us at customerservice@innodigym.com.
If we become aware that we have collected personal information from a child under 13 in circumstances where such collection is not permitted, we will take reasonable steps to delete the information.
15. Third-Party Websites and Services
Our Website or Services may contain links to third-party websites, applications, social media platforms, or services.
These third parties may have their own privacy policies and practices.
We are not responsible for the privacy practices, content, or security of third-party websites or services.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
16. Social Media
We may operate or maintain accounts and pages on third-party social media platforms, including Instagram, Facebook, YouTube, TikTok, and other platforms.
If you interact with us through these platforms, the relevant platform may collect and process information about you according to its own privacy policy.
Your interactions with our social media accounts may also be visible to other users depending on your privacy settings and the platform's functionality.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Services, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
18. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
INNODIGYM
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